Customer Experience

Even though the idea behind the omni-channel experience is easy to understand, companies are still figuring out how to manage it correctly.

The continuous cycle of launch, learn, adapt and relaunch is where Experience Design excels.

81% of companies expect customer experience to be a key battleground. Self-service portals are a great place to start.

When BE techniques are used in insurance applications, small changes in wording can lead to more thoughtful completion by the individual.

The insurtech industry must get away from the misguided premise that what consumers want and need is fast, easy and cheap.

Millennials value insurance but require tailored products, tools and processes that connect with how they live and consume today.

A Watermark study vividly illustrates the financial benefit of a great customer experience – for insurers, in particular.

The amount of low-hanging fruit with few costs and high impact for both the customer experience and optimized operations is incredible.