Heidi Johnson

Heidi Johnson is the senior director of behavioral economics at Financial Health Network,

Most Recent

As natural disasters intensify, behavioral science offers insurers new ways to help consumers secure adequate coverage.

For too long, progress in the insurance claims process has been slow and incremental. The time is now ripe for reinvention. 

New ACORD standard life application promises to eliminate redundant questioning and streamline the insurance buying process.

Data orchestration emerges as the key to transforming insurance from policy-centric to customer-centric operations.

In this Future of Risk interview, Gallagher Bassett's Kirsten Mickelson lays out the major changes in cyber threats to expect this year. 

As natural disasters intensify, behavioral science offers insurers new ways to help consumers secure adequate coverage.

The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.