Heike Klappach

Heike Klappach is EMEA P&C climate risk lead, insurance consulting and technology at WTW.

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Trees and grassy field under a sunny sky

Insurers' Path to Net Zero

Heike Klappach

Adhiraj Maitra

Heloise Rossouw

Tony Rooke

Here is what insurers should be aiming to achieve ahead of the UN climate summit in November to support both their own and broader net zero emissions pledges.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.