Ilya Filipov

Ilya Filipov is the general manager of insurance at Total Expert.

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Doctor in a white coat holding a clipboard with a stethoscope and writing something

Navigating the Latest CMS Regulations

Compliance is critical for ensuring transparency and protecting participants but also for avoiding potentially costly penalties.

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Customer Segmentation Is Key

Ilya Filipov

It would be impossible for insurers with thousands or tens of thousands of customers to fully understand each of them individually.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.