Modernization: The Key Role for PMOs By Ruth Philpott Elaine Miller The transformational journey needs sequenced milestones, requiring systematic supervision by a program management office (PMO).
What Is the Cost of Doing Nothing? By Zachary Gustafson Getting big-ticket projects approved can be hard. But there is also a cost to doing nothing. Every day of delay can be expensive.
How to Be Happier and More Motivated A short, little book by Tal Ben-Shahar lays out three ways to be happier and backs them up with a series of useful exercises.
Stop Muzzling Important Voices Muzzlers work on a need-to-know basis -- and think you don't need to know. Here are three ways to root out these cancers and help your business.
How to Maintain a Competitive Edge By Dax Craig In the face of the threat of possible new competitors, agents and insurers must cooperate on digital means for better engaging clients.
Lessons From Self-Made Billionaires By Chunka Mui Rather than seek unoccupied "blue oceans," they operate in "purple" ones: Breakthrough innovation is a mix of new and existing markets.
How to Prevent Workplace Violence By Felix Nater Workplaces must appreciate that unhappy employees don’t wake up one morning consumed with retaliation. They don’t!
Old-School Maps May Be the Killer App! Influence maps show who will help and who will resist -- but you won't find an app for that. It's time to break out some paper and markers.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.