Luke Kershaw

Luke Kershaw is senior director of customer experience at SquareTrade.

Most Recent

AI Transforms Insurance While Preserving Human Connection

AI revolutionizes insurance operations while maintaining the human touch that builds customer trust and loyalty and allowing for hyper-personalized customer experiences.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 