Only 11% of policyholders think their insurer is among the best in providing a good experience when compared with other companies they do business with.
Matt
Swain
Matt Swain
Matt Swain is head of communications insights and experience at Broadridge.
He is a recognized customer communications industry thought leader, the host of the Reimagining Communications podcast and a frequent keynote speaker around the world. He provides market research and consulting expertise to clients relative to benchmarking, customer experience optimization and digital transformation.