Matt Swain

Matt Swain is head of communications insights and experience at Broadridge.

He is a recognized customer communications industry thought leader, the host of the Reimagining Communications podcast and a frequent keynote speaker around the world. He provides market research and consulting expertise to clients relative to benchmarking, customer experience optimization and digital transformation.

Most Recent

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Tips for Improving Customer Experience

Matt Swain

Only 11% of policyholders think their insurer is among the best in providing a good experience when compared with other companies they do business with.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.