Patrick Kehoe

Patrick Kehoe is EVP of product management at Messagepoint. He has over 25 years of experience delivering business solutions for document processing, customer communications and content management.

Most Recent

How AI Powers Customer Contacts

Patrick Kehoe

Existing and prospective customers now expect prompt, appropriate answers via the channel of their choice, or they may look to your competitors.

All Articles

4-Step Path to Better Customer Contacts

Patrick Kehoe

There are four steps that insurance organizations can take to assess their inventory of communications and optimize the content that lies within.

Six Things

Beware the Algorithm!

By Paul Carroll

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

How to Navigate Social Inflation

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

Managing Loss Control With Location Intelligence

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

A Practical Approach to AI in Insurance

Insurers can use AI to solve specific problems without causing major disruptions.

AI in Insurance: Balancing Innovation and Caution

AI's potential to transform insurance clashes with the industry's risk-averse nature, creating a complex landscape for insurers to navigate.

Why Obesity Rates Won't Stop Rising

The government must partner with organizations and insurers to increase the availability of obesity medications.

How Business Rules Engines Can Slash Time to Market

The systems streamline the management of business rules, letting insurers adapt swiftly and efficiently without the need for intervention by IT. 

ITL Recommends

How Brokers Can Optimize Their Carrier Strategies

The Five Things Agencies Must Do Before the Hard Market Ends

Smart Choice

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

Origami Risk