Rick Morgan

Most Recent

The Stubborn Myths About Older Workers

What is surprising is that few insurance firms have put policies and practices in place to accommodate today’s retirement reality.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 

Broken Trust, Insurance Industry Included

The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.

Blending AI With Human Interaction

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

AI Reshapes Future of Workers' Comp

Artificial intelligence promises to revolutionize workers' compensation, but ethical implementation remains crucial for industry success.

ITL Recommends

What AI Means for Compliance

Insurance Thought Leadership

From Trust to Technology: The Tipping Point for Insurance Customers

ITL Partner: Majesco

How to Find the Right Carrier Partners

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

Origami Risk