Ross Morera

Ross Morera is the senior director of customer experience at Solera.

Most Recent

Improving CX While Reducing Costs

By adopting automation and sustainability, insurance carriers can enhance the customer experience while driving down operating costs.

Six Things

Hackers' Tactics Just Keep Morphing

By Paul Carroll

Even as the cybersecurity market grows more sophisticated, hackers are using AI to develop devilish new ways to fool us all.

Beyond the Hype on Embedded Insurance

Proponents rave that embedded insurance benefits the insurer, third parties and customers, but we should temper the hype--without spoiling the enthusiasm.

Gamify Data Management for Clear Business Insights

Many agents wonder why they should triple check if data fields are filled in correctly. This is where gamification kicks in.

Decoding the Talent Exodus in Insurance

Here’s why I believe the insurance industry should look at the exodus of underwriting talent as an opportunity instead of a crisis. 

How and Why to Tap Into Global Talent

Here are four key strategies insurance companies should consider when expanding into international markets.

Time to Modernize Your Mainframe

Mainframe modernization can let incumbents turn the tables on newcomers by taking full advantage of new approaches while leveraging their historical strengths.

How CRM Can Personalize Insurance

Today's insurance CRM solutions capture customer data, likes, dislikes, preferences and more so insurers can finally realize their personalization goals.

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