Steve Johnson

Steve Johnson is the co-founder and head of product for insured.io, a company focused on improving the customer journey and accelerating digital transformation for insurance organizations.

Most Recent

Happy woman with flowers in paper package

10 Reasons to Stress Customer Retention

Steve Johnson

It costs an average of seven to nine times more for an insurance agency to acquire a new customer than to retain one.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.