Tony Steadman

Tony Steadman is a principal and EY’s global insurance workforce consulting leader. He leads the design and implementation support of work streams within functional transformation projects.

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3 Silver Linings From COVID-19

Tony Steadman

Insurance is positioned to thrive in the virtual world as the need for large processing claims centers and customer service hubs vanishes.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 