William Harnett

William Harnett is the head of business strategy and customer success at Send.

He spent 20 years at AXIS Capital where he was the deputy chief operating officer and digital COO, working with AXIS’ underwriters to spearhead the business’s digital transformation.

Most Recent

Embrace Automation to Eliminate 'Gen-AI-nxiety'

William Harnett

Embracing automation is key for underwriters to keep pace with the industry's growing demands for advanced risk assessment solutions.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.