William Harnett

William Harnett is the head of business strategy and customer success at Send.

He spent 20 years at AXIS Capital where he was the deputy chief operating officer and digital COO, working with AXIS’ underwriters to spearhead the business’s digital transformation.

Most Recent

Embrace Automation to Eliminate 'Gen-AI-nxiety'

William Harnett

Embracing automation is key for underwriters to keep pace with the industry's growing demands for advanced risk assessment solutions.

Six Things

What Insurance Can (and Should) Be

By Paul Carroll

Beginning as an agency offering insurance for classic wooden boats, Hagerty has become a behemoth that offers lessons for other agencies and carriers.

The Infrastructure Time Bomb

Legacy infrastructure systems face critical tolerance thresholds as climate change and urbanization exceed original design parameters.

How to Build an Insurance Innovation Culture

Insurance companies must shift from innovation rhetoric to structural accountability, engaging all employees rather than isolated innovation teams.

A New Path for Insurance Transformation

AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.