William Harnett

William Harnett is the head of business strategy and customer success at Send.

He spent 20 years at AXIS Capital where he was the deputy chief operating officer and digital COO, working with AXIS’ underwriters to spearhead the business’s digital transformation.

Most Recent

Embrace Automation to Eliminate 'Gen-AI-nxiety'

William Harnett

Embracing automation is key for underwriters to keep pace with the industry's growing demands for advanced risk assessment solutions.

Six Things

Two Warnings About AI

By Paul Carroll

Customers are making clear that they hold AI to higher standards than they do humans — and hate when AI makes decisions for or about them.

Texas Wildfires Illustrate Challenges

Facing increasingly unpredictable and destructive wildfires, insurers grapple with complex challenges in risk assessment, coverage, and claims response.

AI Enables Advances in Fraud Detection

Cohort analysis and AI detect insurance fraud by identifying subtle anomalies, emerging trends, and contextual insights.

Embrace Automation to Eliminate 'Gen-AI-nxiety'

Embracing automation is key for underwriters to keep pace with the industry's growing demands for advanced risk assessment solutions.

A Data Strategy for Successful AI Adoption

Despite significant investments in AI, many organizations struggle to derive measurable value.

How Telematics Can Keep Fleets Safe, Insurers Happy

Unified fleet management platforms with AI dash cams provide critical insights to improve safety, satisfy insurers, and optimize operations.

Succession Planning for Agencies

Agency owners must prioritize succession planning to ensure long-term stability and maximize the value of their life's work

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