When insurers get things right and captivate customers, they see a 34% increase in customer retention and a 37% rise in satisfaction.
Bhuvan
Thakur
Bhuvan Thakur
Bhuvan Thakur is a vice president within the Enterprise Cloud Services business for Capgemini in North America, UK and Asia-Pacific. Thakur has more than 18 years of consulting experience, primarily in the customer relationship management (CRM) and customer experience domain.
