Bhuvan Thakur

Bhuvan Thakur is a vice president within the Enterprise Cloud Services business for Capgemini in North America, UK and Asia-Pacific. Thakur has more than 18 years of consulting experience, primarily in the customer relationship management (CRM) and customer experience domain.

Most Recent

How to Captivate Customers (Part 4)

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When insurers get things right and captivate customers, they see a 34% increase in customer retention and a 37% rise in satisfaction.

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How to Captivate Customers (Part 3)

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To captivate customers, it isn't enough to just change the technology that they touch. You have to take a broad look at all systems.

How to Captivate Customers (Part 2)

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It is getting harder to captivate customers -- or even to please them -- because Amazon, Google, et al. have set the bar for service so high.

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How to Captivate Customers (Part 1)

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Satisfaction ratings keep plummeting, but insurers can captivate customers by integrating all sales channels seamlessly and efficiently.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

1

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

2

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

3

Secret Powers Behind Super Insurance Agents

Three technologies are transforming insurance agents into digital-age concierges for their customers.

4

How to Tackle Third-Party Security Challenges

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.

5

Keys to Commercial Property Insurance Management

Data-driven technologies reshape commercial property insurance as managers tackle evolving risks and regulatory demands.

6

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