Bhuvan Thakur

Bhuvan Thakur is a vice president within the Enterprise Cloud Services business for Capgemini in North America, UK and Asia-Pacific. Thakur has more than 18 years of consulting experience, primarily in the customer relationship management (CRM) and customer experience domain.

Most Recent

How to Captivate Customers (Part 4)

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When insurers get things right and captivate customers, they see a 34% increase in customer retention and a 37% rise in satisfaction.

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How to Captivate Customers (Part 3)

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To captivate customers, it isn't enough to just change the technology that they touch. You have to take a broad look at all systems.

How to Captivate Customers (Part 2)

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It is getting harder to captivate customers -- or even to please them -- because Amazon, Google, et al. have set the bar for service so high.

|Capgemini Exhibit 1|Capgemini Exhibit 2||||

How to Captivate Customers (Part 1)

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Satisfaction ratings keep plummeting, but insurers can captivate customers by integrating all sales channels seamlessly and efficiently.

Six Things

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Beware the Algorithm!

By Paul Carroll

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

How to Navigate Social Inflation

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

1

Managing Loss Control With Location Intelligence

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

2

A Practical Approach to AI in Insurance

Insurers can use AI to solve specific problems without causing major disruptions.

3

AI in Insurance: Balancing Innovation and Caution

AI's potential to transform insurance clashes with the industry's risk-averse nature, creating a complex landscape for insurers to navigate.

4

Why Obesity Rates Won't Stop Rising

The government must partner with organizations and insurers to increase the availability of obesity medications.

5

How Business Rules Engines Can Slash Time to Market

The systems streamline the management of business rules, letting insurers adapt swiftly and efficiently without the need for intervention by IT. 

6

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