Jeffery To

Artificial intelligence can create natural dialogue with customers, nurture those leads, prioritize them for agents and follow through.

When insurers get things right and captivate customers, they see a 34% increase in customer retention and a 37% rise in satisfaction.

To captivate customers, it isn't enough to just change the technology that they touch. You have to take a broad look at all systems.

It is getting harder to captivate customers -- or even to please them -- because Amazon, Google, et al. have set the bar for service so high.

Satisfaction ratings keep plummeting, but insurers can captivate customers by integrating all sales channels seamlessly and efficiently.