Customer Experience

Fraudsters know "knowledge-based authenticators" 92% of the time, while genuine customers only pass KBAs 46% of the time.

With insurance carriers at a pivot point because of the pandemic, here are three ways to attack fraud without messing up the customer experience.

Here are three tips on how to get past a one-size-fits-all approach and take a personalized approach to customer needs and desires. 

While many hail cryptocurrency as a revolution, a free, secure system developed in India may hold greater promise for exchanging money digitally. 

In this webinar, we discuss why insurers have frustrated customers for so long -- and what they are finally starting to do to remove the problems. 

Billing is important enough to the business that it requires a future-focused strategy. Billing innovation and transformation strategy pays for itself.

Identity management involves reconciling what you know about an individual with real-time behavioral data, specifically actions that signal purchasing intent. 

A major survey of consumer attitudes toward insurers found them... indifferent. Indifferent is not negative. Indifferent can mean a chance for great opportunity.