Customer Experience

41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind.. 

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).