Customer Experience

Here are five tips that will help insurers engage their field forces in a constructive effort to improve the customer experience.

Here is a blueprint for how insurers can go from communications with customers focused on regulated activities to ones that deliver real ROI.|

The ideal will be to establish a unified platform to support all digital customer interactions in a common manner, then optimize each with an understanding of the overall customer journey.

Insurers believe the next three years will see a shift in important unified communications and collaboration developments.