Customer Experience

Bundles currently encourage customers to buy based on price, but insurers can use them to become trusted advisers on risk.

We know which customers are the most costly in terms of risk and product, but has any company figured out which customers are the most problematic?

Intermediaries will emerge that will shop automatically for insurance for customers on an hourly, daily or weekly basis. |

Most companies make a common mistake: They set up accounts on popular social media sites like Facebook and Twitter -- then stop.

Here are five tips that will help insurers engage their field forces in a constructive effort to improve the customer experience.

Here is a blueprint for how insurers can go from communications with customers focused on regulated activities to ones that deliver real ROI.|

The ideal will be to establish a unified platform to support all digital customer interactions in a common manner, then optimize each with an understanding of the overall customer journey.

Insurers believe the next three years will see a shift in important unified communications and collaboration developments.