Neil Chapman

Neil Chapman is senior director, insurance consultancy and technology global leadership, pricing, product, claims and underwriting at Willis Towers Watson.

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The Keys to Automating Pricing

Neil Chapman

Serhat Guven

For all the undoubted benefits of automating insurance pricing, experience shows that success isn't just about throwing technology at a problem.

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The Rise of AI: a Double-Edged Sword

Neil Chapman

Instead of asking how ethical a firm’s AI is, we should ask how far ethics is taken into account by those who design the AI, feed it data and use it to make decisions.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.