Neil Chapman

Neil Chapman is senior director, insurance consultancy and technology global leadership, pricing, product, claims and underwriting at Willis Towers Watson.

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The Keys to Automating Pricing

Neil Chapman

Serhat Guven

For all the undoubted benefits of automating insurance pricing, experience shows that success isn't just about throwing technology at a problem.

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The Rise of AI: a Double-Edged Sword

Neil Chapman

Instead of asking how ethical a firm’s AI is, we should ask how far ethics is taken into account by those who design the AI, feed it data and use it to make decisions.

Six Things

Experimentation With Gen AI Must Be Far Bolder

By Paul Carroll

Generative AI will likely alter the business models of many industries; insurers should go beyond seeking efficiencies and experiment with deeper changes.

'Agentic AI' Rewrites the Rules (Again)

For insurance agents and brokers, "agentic AI" can function as a sales assistant or even a sales agent and carry much of the load for customer service.

Gen AI: The Game Changer Insurance Has Been Waiting for

Generative AI promises to revolutionize customer engagement, yet only 10% of companies fully embrace its transformative potential.

P&C Insurance: Mind The Gap(s)

The last three years are arguably the most challenging the P&C insurance model has faced, and a worrisome series of gaps has taken shape. 

AI Transforms P&C Insurance Data Governance

Generative AI enhances P&C insurance data governance, automating processes while strengthening regulatory compliance and data quality.

Rising Climate Risks Demand New Strategies

"Smart" hazard scores of each asset, combined with historical data and predictive insights, can provide comprehensive risk assessments.

Is Extreme Weather in Middle East a Trend?

Climate change intensifies extreme weather risks in the Middle East, challenging traditional insurance models and renewable energy projects.

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