Serhat Guven

Serhat Guven is the global proposition lead for P&C product, pricing, claims and underwriting in WTW’s insurance consulting and technology business.

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The Keys to Automating Pricing

Neil Chapman

Serhat Guven

For all the undoubted benefits of automating insurance pricing, experience shows that success isn't just about throwing technology at a problem.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.