Nigel Walsh

If we innovate and design products in silos, we create great individual products -- but do we miss the big picture?

It's become clear that the lowest common denominator is the core system, most notably for policy admin and quote and buy.

Speed to market still seems to be the #1 question. How do we launch something new, or get something out there to test?

For users, the insurance protection afforded by a sharing platform is a key consideration, in addition to the earning potential on offer.

Why not have your steering wheel do a quick test on your hands and, should alcohol be detected, apply Uber-style surge pricing?

RPA, together with cognitive technologies such as machine learning and speech recognition, will bring powerful gains.

Digitally enabled motor insurance products could provide a great opportunity to increase contact points with customers.

We can no longer wait six months to launch new or updated products. We'll move from fast walking to jogging and sprinting.

Ideas from TV and film have made it off the screen and into real life. Insurers should take note.

As we move away from owning things, and toward renting or sharing, insurance must form part of the experience bundle.

Think speed! You're in a relay race. Moving parts of a partner organization to the start line is often easier than moving everyone at once.

Robots allow the focus to be on the customer, while they do all the tedious, "swivel-chair automation."

2016 will see some successes from accelerators as we look for the next unicorn and existing carriers experience FOMO (fear of missing out).

Should rates be higher because of hacking risk? Who owns the risk if a connected car has been hacked and gets into an accident?

Insurers have important misconceptions about Millennials as customers. They are not all technology geeks with blind trust in social media.

Insurers have a huge role in cyber security, not only to pick up the pieces after an event occurs but to educate and prepare people.

Google dominates in customer experience, Amazon in supply chain, Apple in the experience and Facebook in community -- disruption is coming!

Insurance brands are generally trusted, but it's time for a refresh.

Insurers could be quick to adopt the Internet of Things and deepen interactions with customers but must avoid three potential problems.

If there is going to be so much information about drivers, and it is going to be so valuable, the key question is: Who owns the data?