Commercial Lines

With inflation persisting and natural catastrophes on the rise, many insurers are struggling to offer protection in niche markets. Technology platforms are the answer. 

In workers' comp, a patient-focused, early intervention claims management model has demonstrated many key improvements over traditional case management.

While there are certainly more than 20 issues to discuss, here are high-impact matters relating to workers’ comp, healthcare and risk management that need more attention.

Nearly all say improving the customer experience for the agent/broker is one of their top business drivers for tech investments, up 20% over 2021.

Companies with custom physician provider networks experience 50% shorter treatment duration, 60% lower average medical expense and 35% shorter claim duration.

Investments in digital, AI and connected world technologies remain top priorities for insurers, but they are being strategic about how they accelerate certain technologies.

The possibility of global recession, concerns about cyber security and increased scrutiny on ESG issues top the list in Allianz's annual D&O report.

Across the sales value chain, insurer executives generally have low satisfaction with digital capabilities, particularly in early stages of the sales process.