Commercial Lines

Courts have not ruled that officers must deescalate the situation before using deadly force, but is the public demanding it?

Why can't insurers meet the speed and performance of a customer experience leader like Amazon? In a nutshell, siloed legacy systems.

Like Aaron Burr, injured workers want to be in the room where it happens. Instead, they are frequently shut out of discussions on claims.

The race is on to find the next insurance credit score—and the winners (if there are winners) will gain a pricing (and underwriting) edge.

Often, new technologies and solutions are tried for personal lines first. Insurtechs are moving to small commercial.

Many workers' comp cases are oh-so-close to settling but never get there. A "mediator's proposal" can try to bridge the gap, without risk.

Everyone wants to close a workers' comp claim quickly. That can save money -- but works against attempts to head off fraud.

It’s hard to play in the same game on workers' comp when one of you is at Dodger Stadium in L.A. and the other is at Angel Stadium in Anaheim.