Going Digital

Intelligent systems will draw customers' attention to risks, point out countermeasures and help prevent damage in the first place.

Workers comp will lead the way, because innovation can happen in so many more ways than is true for other parts of the insurance industry.

Technology is changing the warranty experience for consumers, providers and retailers -- even small to midsize ones.

When it comes to risk pricing, only those who simultaneously innovate on multiple fronts will realize the value required to thrive.

An enterprise-wide, digital-first strategy ensures that digital information and data stays digital, available from anywhere at any time.

Having a major insurer disappear seems impossible, but that's what everyone thought about Atari, Kodak, Commodore, Polaroid....

Like McDonald's, many insurance companies can implement a point-of-sale upselling strategy to increase market penetration.

While some see scenario planning as academic, it typically yields surprising insights that inform short-term and mid-term strategies.