Consumerism: Good, Bad, Future By Veer Gidwaney If healthcare consumers don’t know what they’re buying or feel they have any say in the matter, are they actually consumers at all?
ACA: Complication for Websites By Alexis Gilroy A recently enacted rule means many healthcare programs have to make websites fully accessible to those with disabilities.
EpiPen Pricing: It’s the System, Stupid By Pramod John As much fun as it is to shame Mylan, a better way to punish the company would be to buy the lower-cost alternatives.
If It Walks Like a Duck, Talks Like a Duck… By David Berg Everyone is talking about the dangers of “opioid addiction,” but here’s the thing: The media – and the public – are missing the point entirely.
How Chatbots Change Open Enrollment By Donna Peeples Chatbots and intelligent automation can streamline service while providing a direct channel for communication with customers.
New, Troubling Healthcare Model By Tom Emerick David Toomey A landmark decision paves the way for a high-cost/high-volume pricing model for healthcare.
Can InsurTech Make Miracles in Health? By Amy Radin The winning business models for health insurers will be those that exhibit four crucial characteristics.
A Proposed Code of Conduct on Wellness By Al Lewis The C. Everett Koop Award just went to a company that HURT employees' health. It's time for a code of conduct for wellness programs.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.