Personal Lines

It's high time to complement government's top-down approaches with bottom-up activities addressing behavioral change by individuals.

The big question – how have initiatives that leverage transformational technologies changed due to the pandemic?

While raising rates might be how the industry has responded to uncertainty in the past, there are reasons not to do so now.

Messaging and platforms, business texting, chatbots, voice and even augmented reality can help customers--while cutting costs.

Will insurers continue to provide traditional insurance in traditional ways until forced down a dead-end path, or will they embrace new trends?

The greatest threat may be auto insurers’ continued 100-plus-year-old view of auto insurance as a policy transaction.

After years of asking, I finally have an answer about the economic argument for "smart homes" -- just not the answer I wanted.

If insurers innovate aggressively, they have a once-in-a-lifetime opportunity to educate potential buyers on the value of insurance.