Working From Home Poses Tricky Issues Working from home can boost productivity but lead to isolation and insecurity for the employee -- and new liabilities for employers and insurers.
The Robocalypse for Knowledge Jobs By Tony Canas The Jeopardy win by IBM's Watson was just the start; it and other technologies are at the point where they can automate knowledge jobs.
Solution to Brain Drain in Insurance? By Ernie Bray With so many auto adjusters set to retire, there is danger of a real brain drain -- but advances in cognitive computing can fill the gaps.
4 Reasons for Millennials to Choose Careers in Insurance By Justin Peters Careers in insurance offer great variety, job security and more.
'War for Talent' Is Not Necessary By Bernard Rosauer The "war for talent" focuses on the wrong issue. Instead, employers should retain existing talent by fixing morale-sapping processes.
Busting 3 Myths on Engaging Employees People engage when they believe a goal is compelling. Many, maybe even most, will sacrifice for what they believe to be noble causes.
The First Step in Recruiting Millennials By Justin Peters In the second article in a series, the author -- himself just 21 -- explains how to start to build relationships with young prospects.
Modernization: The Key Role for HR By Elaine Miller Ruth Philpott Modernization is not just about changes to processes and technology. There also are potentially profound organizational and talent-related changes.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.