AI & Machine Learning

Apple Card's algorithm sparked an investigation soon after it launched when it appeared to offer wives lower credit lines than their husbands.

"Synthetic data" and, in particular, "explainable AI," can be used to identify bias in algorithms and remedy it.

Firms struggle because they view AI initiatives as small projects rather than a product requiring continuing maintenance and investment.

Newly enfranchised consumers want to stay empowered, and chatbots have been around for a while, so could this be their moment?

Taking in extra data points and thinking in a different way has let us make better decisions about how to route claims, and more.

Interest remains high in technologies like artificial intelligence and big data.

AI's algorithms can lead to inadvertent discrimination against protected classes. Insurers must be vigilant.

An AI breakthrough in medicine holds great promise for insurers, especially in claims and underwriting.