AI & Machine Learning

Not every insurer is ready for AI, but there are several ways they can evolve so AI makes a strategic business impact.

A digital agent has interacted with 250,000 customers through conversational AI and answers 70% of all incoming customer interactions.

Machine learning is part of our everyday lives. Innovative insurers are now jumping on the ML wagon; which carriers will be left behind?

Machines have not taken over, nor will they. They have just greatly improved the human element of the claims process.

It is striking how many carriers cite difficulties in actually embedding AI, a technology they recognize as so integral to their future success. 

If AI can substantiate what a business adviser recommends, if that recommendation is brief yet bold, an insurer can succeed.

Insurance companies that commit to AI to the same extent as top-performing businesses could boost their revenue by an average 17%.

Without a clear vision of the problem to be solved, AI can take an organization down a long and unnecessarily winding road.