Emerging Technologies

As Big Tech continues to set the rules on customer experience, Microsoft just put another big item on insurers' technology to-do list: speech recognition.

Organizations hoping to deploy artificial intelligence have to know what problems they’re solving — no vague questions allowed.

41% of millennial policyholders have switched carriers within the last six to 12 months; 76% in the past five years.

Telematics can help solve some of the insurance industry's oldest problems, but, first, insurers must win the client's trust.

The future of in-vehicle data collection lies in embedded software, including tactile sensors, which can provide a more accurate picture of risk.

Several early adopters of the IoT have already concretely demonstrated the potential of using this technology in the insurance sector.

We've all seen how complex and costly enterprise software can be. "No-code" tools let non-experts quickly build the systems they need.

Straight-through processing of claims is likely to become more common, especially in personal lines and individual life.