A New Environment for Insurers By Jason Mandel Environmental, social and governance (ESG) is a chance for the insurance industry to do well by doing good.
ITL FOCUS: Agents & Brokers By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring meaningful topics as they relate to innovation in the risk management and insurance industries.
When Will Gender Equality Become Real? By Isabelle Santenac Though women are still underrepresented on executive committees and boards, the last decade has seen real progress at the level just below.
Best Practices for Returning to Work By David Lupinsky Madelynn Azar-Cavanagh There's a tendency to rush to get back to business as usual, but companies face a delicate balancing act.
ITL FOCUS: Strategic Innovation By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring meaningful topics as they relate to innovation in the risk management and insurance industries.
Insurance Outlook for 2021 By Michael Giusti It may feel like the end of the pandemic is in sight, but the shock waves created by 2020 will reverberate for years.
7 Ways to Innovate With Purpose By Amy Radin Now is the time to ask the basic question — "what is our purpose?" The answer will align strategy, people, capital and other resources.
How Giving Back Pays Dividends By Ann Dieleman When leaders view their industry counterparts as collaborators, employees start to see opportunities as unlimited.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.