Powering the Recovery By Paul Carroll Insights from the Global Insurance Forum, held by the International Insurance Society.
Survey Data Is Your Secret Weapon By Tara Kelly The pandemic is changing customer expectations, and carriers and agencies need data to map out a strategy to meet evolving needs.
Pressures on Insurer Asset Management By Christopher Dvorak Here are two principles that will help insurers take control of the whole office in their asset management operations.
The Year of a New Beginning – From ESG Commitments to Action By International Insurance Society Joan Lamm Tennant, IIS innovation expert, explores how ESG strategic frameworks are driving businesses forward and creating widespread change and long-term value.
4 Ways to Disrupt the Status Quo By Jackie Hoyt Amid so much uncertainty, risk aversion is instinctual, and the easiest route may feel like the one that leads back to the status quo.
ITL FOCUS: Life Insurance By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.
10 Ways Insurers Should Lean on OKRs By Bastin Gerald Objectives and key results (OKRs), a tool developed by legendary Intel CEO Andy Grove, can guide insurers through digitization.
How Workplace Has Changed for Women By Cindy De Armond Gender inequality, long a problem in the American workplace, worsened during COVID-19, and the insurance industry is no exception.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.