Leadership

The challenge in these socially distant times is how to create real relationships with customers despite so much of the exchange being digital.

It’s an interesting time for insurers, with changes forced by COVID-19 set against a background of opportunities for digital transformation.

Taking a few key steps will enable an insurer to resolve its operational challenges and lay the foundations for future success.

Use this simple technique to uncover customer needs, drive innovation in customer experience and keep your business ahead of the curve.

While responses to where and how people work have varied, several effects on workplaces from the pandemic will persist even once it subsides.

While ESG actually stands for environmental, social and corporate governance considerations, it delivers major benefits to practitioners.

In these crazy times, a tweet does not count; a text does not matter; an email does not help, if the message is generic and the spirit absent.

The biggest difference between managers is in their attitude toward their duties. Each type is best-suited for a different type of team.