Leadership

In this week's Six Things, Paul Carroll tackles the insurance industry's archaic and often downright unfriendly language. Plus, the next wave of insurtech; insurance 2030: implications for today; increasing regulation on climate change; and more.

How can we reinvent the customer experience when insurance's insular language limits our ability to entertain outside perspectives?

Businesses need innovation now more than ever, and CFOs can energize their organizations by taking action in three areas.

ITL FOCUS is a monthly initiative featuring meaningful topics as they relate to innovation in the risk management and insurance industries.

A more optimistic outlook for most lines of business will make stronger players look for growth through acquisitions.

To ensure COVID-19 does not further weaken the economy, insurers should work to increase the flow of goods and services.

A shift toward greater corporate and social responsibility and empathy in general is underway, and 2021 will bring a great global reset.

Are you prepared for the future as it will be, or are you still assuming a neat and clean and comfortable life with incremental change?