'Virtual' Moves to the Head of the Class By Debbie Ivie Here are five practical tips for teaching professionals in a virtual environment, in the COVID-19 era and beyond.
Strategic Planning in the COVID-19 Era By Mark Breading As insurers develop plans for 2021, the question is, where to start? Traditional processes may need to be supplemented with scenario planning.
How to Lead in the COVID-19 Crisis By Priya Merchant Leaders must reach out to advisers, take the long view, stay ethical and use technology in innovative ways to navigate through this crisis.
Insurance Innovation — Alive and Kicking By Denise Garth An abundance of startups shows the industry adopting a two-speed strategy, around speed of operation and speed of innovation.
Step 1 to Your After-COVID Future By Amy Radin Even before implementing return-to-office plans, get clear on your brand’s purpose. Why you exist. Why you matter to the world.
COVID-19: 'The End of the Beginning'? By Paul Carroll We seem to be moving into a new phase of the pandemic, in which the economy will reopen in fits and starts, and insurers will need to be unusually agile.
How to Train Remote Workers as Teams By Michael de Waal While we may not be playing golf or having an office party for a while, let your team bond over a virtual activity on Zoom or Skype.
Planning for the Unknown Unknowns By Frederik Bisbjerg In the New Normal, you cannot do as you did in the old normal, just harder. You need a new approach to strategy.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.