5 Safety Tips for Workers, Customers By Vikrum Ramaswamy There is no end in sight for increased disinfectant use, so it is important to communicate safety tips clearly to the entire workforce.
Do We Need Thought Leaders, or Followers? By Joseph Harrington It may seem sacrilegious to say so, but it is more important for insurers to follow than it is for them to lead.
10 Moments of Truth From COVID-19 By Deb Smallwood Here are 10 moments of truth that insurers face as they continue to serve as a safety net for society, in the midst of the COVID-19 pandemic.
Rethinking Risk Management in a COVID-19 World By Paul Carroll The "Future of Risk" conference, held by The Institutes, hit some risk-management themes that I think will be key as we all prepare for the new normal.
What Effective Leaders Do in Tough Times By Jon Picoult During crises, smart business leaders employ a simple, tone-setting tactic that can do wonders for workforce morale.
Keeping Businesses Going in a Crisis By Jennifer Torneden The key for firms, including insurance agencies, is implementing a crisis management plan to endure the coronavirus or other crisis.
COVID-19: Actuaries Now All Wrong By Christopher Mackeprang The coronavirus is upending almost every actuarial projection made for 2020. Here are some updated thoughts, sector by sector.
Standing Strong in the Moment of Truth By Deb Smallwood In the midst of the COVID-19 upheaval, insurance is a financially strong, resilient industry. And this is our moment of truth.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).