Leadership

Incumbents will go out of business, be acquired or reinvent themselves, through one of these six strategic approaches.

More than 1 million people list "thought leader" on their LinkedIn profiles. So many thoughts! So much leadership.

What if we, as professionals, ignore the pain of our clients and don’t reinvent ourselves and our industry to work first for the consumers?

Net Promoter Score has its fair share of critics, but they often overlook one of the metric’s greatest benefits: its ability to define corporate culture.

Strategic planning seldom yields bold changes. Capital allocated to each business unit from one year to the next is nearly identical.

For too long, the insurance industry has been like the sandhill crane, always looking down for food. It's time to emulate a different bird.|

On a scale of 1 to 10, the changes that can be realistically expected for insurance transformation in 2020 range between 1 and 2. |

Research identifies three factors that differentiate what some people do that allows them to harness failure for success while others simply fail.