Leadership

Consumer disclosure -- the industry’s preferred instrument for narrowing the trust gap -- might actually be widening it.

What convinces people to support an idea, whether the support be time, money or an endorsement?

Legacy leaders hold on to the rules. Startup leaders abandon them. Disruptive leaders write new ones but always explain why.

The risk is that insurers will not do the thorough risk analysis necessary before launching and implementing significant technology initiatives.

Too few people in the corporate world act on the recognition that their people, policies and processes can absolutely affect startups’ survival.

Disruptive leaders stand in the middle – able to speak both the language of the legacy world and the language of the startup world.

A Watermark study vividly illustrates the financial benefit of a great customer experience – for insurers, in particular.

A BizBio--an image alongside a name--can be used to convey the credentials of an insurance executive or firm.