Leadership

A few, important KPIs can be enough to model the most important business processes but must be anchored in the organization.

Insurers should reward companies and individuals for teaching and learning basic life support (BLS) skills, chief among them CPR.

Insurers need not go back to the drawing board. They should go to the studio to further their message through video or photography.

Call me a cynic, but here’s my bold customer experience prediction for most companies in the coming year: Not much will change.

There is a whole lot of not speaking up going on, at a time and in cultures that desperately need the truth.

If you don’t trust your people enough to give them the opportunity to test the remote model, then why did you hire them?

A hair-raising drive from Kathmandu to the Nepalese town of Hetuada provides the lessons of entrepreneurship in microcosm.

Insurance companies must attack financial crimes or they may be next, after banks, to receive the attention of examiners.