Leadership

Call me a cynic, but here’s my bold customer experience prediction for most companies in the coming year: Not much will change.

There is a whole lot of not speaking up going on, at a time and in cultures that desperately need the truth.

If you don’t trust your people enough to give them the opportunity to test the remote model, then why did you hire them?

A hair-raising drive from Kathmandu to the Nepalese town of Hetuada provides the lessons of entrepreneurship in microcosm.

Insurance companies must attack financial crimes or they may be next, after banks, to receive the attention of examiners.

How can insurers issue policies and collect premiums if they have no faith in the drug testing process that employers use?

Insurers based in Bermuda should fly the flag. They should do more to explain why the island is the ideal locale for their industry.

How can we expect mainstream media outlets to write accurately about the insurance industry when we don’t do it ourselves?