Leadership

A transformation agenda can be sidetracked for any number of reasons. Here is a time-tested way to keep one on track.

Insurers can be far too cavalier about digital marketing, when they are otherwise so conservative about how they do business.

Innovators are exploring the frontier of insurance through smart investments, creative problem solving and new products and services.

In Istanbul 150 years ago, the only way to protect a home against fire was to buy insurance--insurers had the only fire departments.

Now is the time for insurers to fill the void caused by the government shutdown, to establish goodwill and earn the trust of the American people.

A few, important KPIs can be enough to model the most important business processes but must be anchored in the organization.

Insurers should reward companies and individuals for teaching and learning basic life support (BLS) skills, chief among them CPR.

Insurers need not go back to the drawing board. They should go to the studio to further their message through video or photography.