What if They Say 'Yes' to Suicide Question? By Sally Spencer-Thomas When someone discloses thoughts of suicide, it can be scary, but it can also be a gift. Here are four things to say that could save the person's life.
Goliath Was Goliath -- Until He Wasn't By Mike Manes Goliath was the best until he wasn’t. David had better technology and youthful confidence, and he was nimble. Take heed.
Watch Your (Our) Language! By Paul Carroll Many industries are criticized because they talk the talk but don't walk the walk. Well, insurers don't even talk the talk yet.
3 Reasons to Use Online Marketplaces By Sally Poblete Online health benefits marketplaces make shopping by small businesses as straightforward as buying an automobile.
What Amazon, Netflix Can Teach Insurers By Karen Furtado Here are five key challenges for insurers, with examples of how Amazon and Netflix used microservices to address similar issues.
Is Insurance Industry Too Complex? By Jesse Newton While "getting to simple" may take hard work and persistence, there are some core ways to help those in this important endeavor.
So, You Want to Work With Insurtechs? By Brent Williams Have you ever experienced your company's various processes? This would be a great exercise for many executives.
15 Top Apps for Mental Health By Sally Spencer-Thomas Here are some of the most popular, best-researched and most innovative apps that prevent suicides and promote mental health.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.