Key Difference in Leaders vs. Managers By Mike Manes Today, there is ambiguity in the role of leadership. Many people who need to be leaders are actually serving in a management role.
How to 'Detangle' Your IT Issues By Bobbie Shrivastav Trying to detangle the spider-web information systems that exist in organizations today is a lot like bargaining with a four-year-old.
4-Step Path to Better Customer Contacts By Patrick Kehoe There are four steps that insurance organizations can take to assess their inventory of communications and optimize the content that lies within.
3 Keys for Building Women Leaders By Gail McGiffin Sophia Yen Nicole Michaels To drive innovation, the industry needs to draw on the power of diversity and inclusiveness.
MGAs: The Fast Track to Innovation? By Matthew Grant Want to generate underwriting income without raising massive amounts of capital or waiting a year to get regulated? Consider an MGA.
A Picture Is Worth 1,000 Words! By Mike Manes In leadership – KEEP IT SIMPLE – speak in a common language and make certain that what is heard and what is said align.
How to Win the Retention Game By Tom Hammond Here’s why customers leave after a closed deal, and what to do to forge stronger, more profitable long-term relationships.
Survival of the Fittest in the Digital Age By Stephen Applebaum The next iteration of the business of insurance may cause even more fundamental upheaval in the C-suite than already endured.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).