Is Insurance Office Going Away for Good? By Duke Williams Take this time to plan how to restructure your business. As things settle out, you need to have permanent adjustments ready to go.
How to Adapt to a VUCA+V World By Frederik Bisbjerg In a world they haven’t seen before, insurers must do what they haven’t done before if they want to stand a chance to succeed.
COVID-19: Implications for Business Models By Alan Walker Here are key questions that senior executives should be considering on the longer-term business model implications of COVID-19.
How Insurers Are Fighting the Pandemic By Roger Peverelli Reggy De Feniks It’s beautiful to see emerging, creative and especially heart-warming initiatives in the insurance community.
Chaos in a Post-Yesterday World! By Mike Manes With “place” eliminated as part of the value provided by your office, will you compete as well in a virtual market as you did on your Main Street?
3 Tips for Improving Customer Loyalty By Jon Picoult Hyundai thrived during the Great Recession. How the company did it offers important lessons for any firm navigating a consumer crisis like today's.
Sustainability in the Time of Coronavirus? By Ben Harper The current global health crisis is forcing us all to consider what it will take to build a sustainable future.
How to Lead During the Pandemic By Lewis Fein The pandemic presents the insurance industry with a chance--and a demand--to personalize its mission and humanize its spirit.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).