Telematics

Analysis by the Connected Insurance Observatory, a think tank, shows how the new paradigm is creating opportunities.

Most insurers have a mobile app, but 20% rate the customer experience as a six or below on a 10-point scale. It's time to get serious.

Allstate's new telematics company, Arity, shows both where the company is heading and how others must approach innovation.

So-called V2V and V2I technology records images and data, allowing an accident scene to be faithfully recreated.

North American insurers could offer a wide range of services based on telematics data, like those already offered in other countries.

With the benefits of telematics proven in cars, insurers are now turning their focus to the residential realm. Pet telematics, anyone?

Insurers must understand that "telematics is a play toward a one-to-one relationship with their customers, rather than an extra tool to price risk."

I'm cranky on the subject of the smart home because I've been hearing variations on this theme for 25 years without seeing a result.