Telematics

Telematics is becoming one of the most important innovations in auto insurance -- but only if you pull all five levers that can provide value.

Should rates be higher because of hacking risk? Who owns the risk if a connected car has been hacked and gets into an accident?

People talk of connected cars and connected homes, but what about connected humans? They will transform healthcare and insurance.

Mobile is now widely use to interact with customers on personal lines and to help with loss and risk management in commercial lines.

Until insurers (and agents and brokers) can operate entirely using apps on smart devices, they can't really say they have mobility solutions.

Telematics and big data are (finally) changing the game. Good drivers opt in to usage-based (UBI) programs. Bad ones migrate away.

If there is going to be so much information about drivers, and it is going to be so valuable, the key question is: Who owns the data?

With 24% of drivers saying it's fine to pad a claim to cover a deductible, smartphone-based UBI provides a way to discern the truth.