AI & Machine Learning

Insurers need to speed claims handling while reducing errors, including hiccups in scheduling. AI should play a key role.

The ability to analyze countless data points in mere seconds opens ways to assess and predict that humans simply cannot hope to accomplish.

AI is poised to profoundly change the industry, but implementation is not a one-and-done thing — it’s a journey.

Now, insurers can automate the analysis and classification of incoming text by applying machine learning and using historical data.

Research has shown automated machine classification can be 30% more accurate and could increase productivity by 80%.

It can take a few years of steady improvements to truly redefine a company's cost structure, customer experience and position in the market.

Cognitive computing improves customer self-service, call-center assistance, underwriting, claims management and regulatory compliance.

Here is a fully automated underwriting process—solving major challenges in structuring, extracting and analyzing unstructured data.