AI & Machine Learning

Insurance companies that commit to AI to the same extent as top-performing businesses could boost their revenue by an average 17%.

Without a clear vision of the problem to be solved, AI can take an organization down a long and unnecessarily winding road.

With chatbots poised to play an ever greater role, several important questions remain for insurance companies.

For AI to be powerful, we must first abandon the knee-jerk focus on making the existing process more efficient while protecting profit streams.

AI is transforming claims, but there are pitfalls. Success requires extreme discipline about identifying and addressing a single problem.

AI and robotic process automation will transform operations, customer service, risk assessment and mitigation and regulatory compliance.

One might think AI is risk-free, even though so much that has gone wrong already should cause us to be circumspect.