AI & Machine Learning

Newly enfranchised consumers want to stay empowered, and chatbots have been around for a while, so could this be their moment?

Taking in extra data points and thinking in a different way has let us make better decisions about how to route claims, and more.

Interest remains high in technologies like artificial intelligence and big data.

AI's algorithms can lead to inadvertent discrimination against protected classes. Insurers must be vigilant.

An AI breakthrough in medicine holds great promise for insurers, especially in claims and underwriting.

“AI could contribute to the global economy by 2030, more than the current output of China and India combined.”

A job description with “acquire AI superpowers” might appeal to millennials more than “study policy footnotes and calculate claim reserves.”

Automation, analytics and the right ecosystem of partners can drive up customer satisfaction and let carriers grow in these chaotic times.