AI & Machine Learning

Existing and prospective customers now expect prompt, appropriate answers via the channel of their choice, or they may look to your competitors.

The value rankings indicate that user interaction technologies fueled by AI are at the top of the list for personal lines insurers.

In this week's Six Things, Paul Carroll asks - where are all those benefits promised by AI? Plus, how to pursue innovation in a crisis; speeding innovation in life insurance; a future-proof operating model; and more.

Two recent studies shed light both on how to realize the gains that AI can provide — and on how the industry remains unrealistic.

AI is highly sensitive to new data and tends to react immediately, creating a dynamically updated vision of the future.

Banks, insurance companies, asset managers and other industry players need to rethink how they approach financial risk management.

The big question for insurers is – which of the six AI technologies drive the most value for commercial lines?

AI is still very new to insurance, and claims teams are only scratching the surface on how it can be applied for the betterment of all constituents.