AI & Machine Learning

Cognitive robotics can address service requests from agents, anomaly detectors can flag issues and AI can spot product opportunities.

Chatbots provide obvious benefits to any company with a call center. But how do consumers feel about this rapid change in customer service?

Insurers must recognize these challenges and address them head on to start taking advantage of the new technologies.

Customers are acquiring insurance policies much faster and easier with the help of automated processes.

Imagine a world in which bots scan a consumer’s social and digital profile to gather information and find trends and patterns.

We're certainly at the end for companies creating chatbots for the sake of having a chatbot. But a bigger movement is afoot.

While AI systems can now learn a game and beat champions within hours, generating lots of hype, they are hard to apply to business applications.

AI could transform the relationship between insurer and regulator, with implications for public trust and executive careers.